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Our Guarantee
Ceriello Fine Foods strives to offer the highest quality products and best level of customer service available in our industry! If you are not completely satisfied with your purchase, please contact our Customer Services Department at 877-61-FOODS (877-613-6637) for product credit or replacement assistance. If you are not completely satisfied, simply return the item with receipt within 14 days of original purchase. For issues with items purchased from our on-line Butcher Shop, please contact our "Butcher Shop staff" directly at 516-747-0277.
Ceriello Fine Foods On-Line Customer Service Information
1-877-61-FOODS or 1-877-613-6637
Monday - Friday: 9:00am-6:00pm ET
guestservices@ceriellofinefoods.com
Please also contact Guest Services if you have any questions about an order you've placed or received, an order you need help completing online or if you would like additional information about our products or services.
Shipping Information
Ceriello Fine Foods Corporate Headquarters are located in Williston Park, New York and we ship from our Distribution Center in nearby Monroe, Connecticut via United Parcel Service. Orders shipped via UPS can be tracked online. All in-stock orders should be received within 7-10 business days.
Expedited Delivery: Expedited delivery options are available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. Two Business Days/additional 20.00 and Next Business Day/additional $30.00. Expedited orders must be received by 12pm ET and are guaranteed for in-stock items only. Sorry, not all items are available for expedited delivery.
Delivery Surcharges: Certain items are oversized, heavy or require special packaging (perishables) and are more costly to ship. These items have a delivery surcharge noted in the parentheses after the price of the item. Please note this delivery surcharge is in addition to our standard delivery charges on the order form.
Additional Information: All shipments to Alaska, Hawaii and Puerto Rico only ship UPS 2nd Day Air ($20 surcharge applies.) At this time we are unable to ship to Post Office boxes.
In order to better serve you, please provide us with your order number and telephone number in case we need to clarify your order. To place an order call 1-877-61-FOODS (877-613-6637), use our online ordering, or visit one of our stores.
| Delivery Charges Table
(Per Shipping Address) |
| Up to $19.99 |
$6.50 |
Base + $20 |
Base + $30 |
| $20.00 - $30.99 |
$7.95 |
Base + $20 |
Base + $30 |
| $31.00 - $50.99 |
$10.25 |
Base + $20 |
Base + $30 |
| $51.00 - $75.99 |
$12.50 |
Base + $20 |
Base + $30 |
| $76.00 - $100.99 |
$15.00 |
Base + $20 |
Base + $30 |
| $101.00 - $200.99 |
$19.00 |
Base + $20 |
Base + $30 |
| $201.00 and over |
11% |
Base + 18% |
Base + 24% |
| Standard Shipping Delivery Estimation (January - October) |
| Shipping Method |
Estimated Delivery Time |
| UPS Ground |
7-10 business days* |
| 2nd Day |
2 business days |
| Next Business Day |
1 business day |
| *UPS Ground shipping can take anywhere from 7 to 10 business days, dependent on shipping address. Ceriello Fine Foods Corporate Headquarters are located in Williston Park, New York and we ship from our Distribution Center in nearby Monroe, Connecticut. |
Pricing & Tax Information
Prices are subject to change. Promotional opportunities have limited availability and dates as specified.
Please include the following taxes: Sales tax (but not on food items, except as noted below). States marked with an asterisk also require tax on delivery charges: CT*. States requiring tax are subject to change. Please contact our Customer Services Department with any questions.
*Holidays:
Business Days are Monday - Friday, excluding major holidays. If you would like to inquire about a specific holiday, and shipping availability for expedited orders, please call us at 1-877-61-FOODS (877-613-6637).
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