Frequently Asked Questions

Most orders are processed and shipped within 3–5 business days of receipt. We are not Amazon — we pack each order with care, and that takes time. Overnight and 2nd Day shipping refer to delivery speed once the package is in transit, not how fast we pack it.

Probably within a week. Factor in 3–5 business days for processing, plus the transit time for the shipping method you selected at checkout.

There is a field for promo codes and coupons on all cart and checkout pages. If you forgot to apply your code before completing checkout, email [email protected] and we can usually help. Note: if you are purchasing a whole case, the $1/item discount has already been applied.

On the shopping cart page, enter your message in the "Special Instructions" box. You can also email it to [email protected]. If we notice your order is shipping to a different name or address, we'll likely reach out to confirm whether you need a card included.

You can track your order by clicking the "View Your Order" button in your shipping confirmation email. Keep in mind that we pack and ship Monday through Wednesday, so you may see a label created in the system a day or two before your package actually leaves us — that's normal.

Yes — as long as your package hasn't been picked up by FedEx or UPS yet, we can most likely cancel it. The fastest way to reach us is to reply directly to your order confirmation email.

Yes!

Unfortunately, no. Gift cards from our closed store locations are no longer redeemable — they are all too old to be honored online.

Often, yes! We can frequently upgrade your shipping, push your order to the front of the queue, or make a special drop-off at FedEx or UPS. We're just that nice. Reach out to us at 516-747-0277 or info@ceriellofinefoods.com and we'll do our best.

Yes — contact us as soon as possible at 516-747-0277 or [email protected] before your order ships and we'll update it.

The date shown in your Shopify confirmation is an estimate that doesn't account for our packing time. We take 1–3 business days to process and pack orders before they go out, so your actual ship date will vary. Overnight and 2nd Day shipping refer to transit speed once the package leaves us — not how fast we pack it. If you have a hard deadline, contact us directly and we'll do our best to help.

We're sorry about that — mistakes do occasionally happen. Please contact us at 516-747-0277 or [email protected] and we'll reship the correct items as soon as possible.

Yes! You're welcome to pick up your order at our Williston Park, NY store. Just select pickup on the checkout screen and we'll have it ready for you.

Free shipping is not currently available.

We ship exclusively with FedEx — via FedEx Express, FedEx Ground, or FedEx Home Delivery. The choice between Ground and Home Delivery is made by FedEx based on whether your address is classified as commercial or residential. Ceriello Fine Foods has no control over this. Shipping to commercial addresses is generally cheaper.

We're a specialty food shop, not a large-scale fulfillment operation, so we don't qualify for the volume discounts that big companies receive. Our products are either heavy and fragile (sauces and dressings) or perishable (meat and salami), which means significant packing materials and higher carrier costs. We also split the shipping cost with you on every order — what you see at checkout is only half the actual charge.

You can, but the weight of sauces will significantly increase the cost of express shipping required for perishables. Your best options are to place two separate orders, or contact us at [email protected] or 516-747-0277 to arrange a custom order.

Monday – Wednesday only

Fresh meat ships Monday through Wednesday only, to avoid packages sitting in a FedEx warehouse over the weekend. Shipping options are 2nd Day Air, Overnight, or Priority Overnight — your choice at checkout. In some areas, same-day ground delivery from our Williston Park, NY store may be available at a lower cost; if so, we'll contact you and partially refund your shipping.

Cotechino and fresh sausage ship by 2nd Day Air or faster only. These are perishable and require expedited shipping at all times.

Place all fresh sausage immediately in the freezer upon arrival. Salami is fully cured and safe at room temperature. If your order arrived within the expected delivery window, the product should be safe. Always check for broken vacuum seals and discoloration — if you're unsure, send a photo to [email protected]. If you are concerned about temperature upon arrival, please choose Express shipping. There are no refunds for product that arrives warm if it is otherwise undamaged.

All salami, guanciale, and pancetta ship by FedEx Ground unless you select otherwise. These products are fully cured and can travel nationwide without refrigeration at any time of year. If you prefer them to arrive cold, you're welcome to upgrade to 2nd Day or Overnight shipping. We'll include an ice pack, though it will not stay cold outside the Northeast.

We make both traditional hang-dried and vacuum-packed versions in the store, but we only ship the vacuum-packed ones. The seal keeps the sausage softer, prevents it from picking up other flavors, and makes it safer to ship long distances. It's the exact same recipe — and honestly, we prefer it. If you'd like it drier, just remove it from the bag and let it air out for a bit before serving.

Items sold by weight should be packed to match the listed weight range. If yours fell significantly short, please contact us at [email protected] — we'll review it and issue a partial refund if warranted.

Our sauces have no official expiration date and are good for several years in the jar. To find the manufacture date, look for the purple code on the bottom of the bottle — the first two digits are the year. Bottles manufactured after November 2024 include a "Best By" sticker dated two years from manufacture. We consider product within two calendar years of manufacture to be within its best-by period, and have held bottles up to five years for testing. After about 36 months, product is still safe but not of best quality.

Starting Summer 2026, all sauces will ship with a Best By sticker. Keep in mind that these are best-by dates, not hard expiration dates — with proper storage (cool, dark place), your sauce will likely last longer.

Check that the lid is intact and free of rust. A strong lemony or citrus smell from the bottle is a sign that the seal has been damaged. We always recommend heating sauces past 120°F on the stovetop before serving. After opening, refrigerate and use within one week.

The best-by date is printed on the bottom right of the label. Starting Summer 2026, all dressings will also ship with a Best By sticker. These are best-by dates, not hard expiration dates — with proper care and storage (keep your dressings in a cool, dark place), you will likely be able to use them for longer.

Our lids are machine-made but applied by hand, which seals them especially tightly. To open: place the jar on a dish towel to keep it from sliding, then firmly tap a corner of the lid with a heavy wooden utensil or the honing steel from your knife block. Creating a small dent in the corner breaks the seal and makes the lid much easier to turn. Slapping the bottom of the jar (like a Snapple bottle) can also help. Refrigerate after opening!

All sauces are 100% natural, made with Italian plum tomatoes, fresh vegetables, onions, and herbs, hand-stirred and slow-cooked, with no added wheat, sugar, or artificial preservatives.

• Vegan: Basil, Fra Diavolo, Marinara, Mushroom, Pizza, Spaghetti
• Vegetarian: Basil, Fra Diavolo, Marinara, Mushroom, Pizza, Spaghetti, Vodka
• Dairy-Free: Basil, Clam, Fra Diavolo, Marinara, Mushroom, Pizza, Puttanesca, Spaghetti
• Wheat-Free: All flavors (we randomly test for gluten to 10ppm; not every batch is tested)

Our sauces are shelf-life tested to 5 years, though we recommend use within 2 years of manufacture for best quality.

We recommend a one-hour boil. Discard the water, then slice and serve. Alternatively, you can simmer it for 10–20 minutes directly in your lentils or sauce — it adds wonderful flavor.

Fresh sausage is very versatile — grill it directly, par-boil and then sauté, or remove it from the casing and crumble it into a sauce or stuffing. Any recipe or cooking method you'd normally use for fresh sausage will work.

One note about Cervellata (Cheese & Parsley Links): these will often stay bright pink inside due to the cheese, even when fully cooked. If you're unsure about doneness, use a meat thermometer. Whole pork sausage should reach an internal temperature of 145°F; ground or crumbled meat should reach 165°F.

If you plan to use your sausage within 1–2 days, you can keep it in the refrigerator. Otherwise, put it straight in the freezer. When you're ready to use it, we recommend a slow thaw in the refrigerator rather than on the counter or in the microwave — it's better for both safety and texture.

Yes! We open corporate and house accounts for businesses, with weekly or monthly billing cycles. It's a great option for offices, restaurants, or any business that orders regularly. Contact us at [email protected] or 516-747-0277 to get set up.

Ideally, we'd love to receive your order 3–7 days before your event. Deliveries are first-come, first-served, so if you require delivery, ordering earlier is strongly preferred — we may need to adjust your delivery time if another order is already scheduled.

We can accommodate orders as late as same-day, but we may ask for flexibility on items, as we'll need to work with in-stock ingredients. Please note the kitchen is closed on Mondays.

For bereavement catering — wakes, shivas, and other sympathy deliveries — we will do our best to get food to you as soon as possible.

Every half tray serves about 8 people as a dinner portion; every full tray serves about 16. Some starting points:

• 8–12 guests: 2 half trays (one main, one side)
• ~20 guests: 1 full tray of your main course + 2 half trays of sides
• Larger parties: See our package options

If your party includes younger children, consider adding one of our kids packages.

For party heroes: each hero yields 6–7 slices per foot. We recommend one foot for every 3–4 people.

Yes! We offer gluten-free options (including pasta), dairy-free, vegetarian, and vegan. The only things we cannot currently provide are guaranteed sesame-free or gluten-free bread. There are no nut ingredients in any of our foods except pistachios, which are found in our mortadella.

Please let your order-taker know about any dietary restrictions — a manager will follow up to confirm. Please note that we are not an allergen-free environment.

Generally, the Sunday before any holiday is the last day to place an order for holiday delivery. For grilling holidays (Memorial Day, July 4th, Labor Day), order by the Tuesday before the holiday.

For Christmas, we strongly recommend ordering no later than December 19. An unusually high number of packages get lost or delayed between December 20–24. Trust us on this one!

Easter Pie is available from the week of Ash Wednesday through two weeks after Easter Sunday. To receive it by Easter, your order must be placed by the Tuesday before Easter.

Because it is perishable, Pizza Rustica must ship Overnight — no slower shipping option is available for this item. Contact us at [email protected] or 516-747-0277 if you have any questions about your order.

Reach out directly by phone or email — info@ceriellofinefoods.com or (516) 747-0277 — and we'll set you up with a house account. The minimum order to get a pallet may be as little as 15 cases. We're happy to price out a pallet shipment for new customers, or for existing customers who want a larger quantity for the holidays or other occasions.

If you're a smaller account or just getting started, our Faire storefront is the easiest way to order — no minimums, and you can browse the full product line. Faire is best suited to single-case or small-quantity orders rather than pallet-scale volume. Note that wholesale cases are sold as full, single-flavor cases — we don't mix flavors within a case for wholesale orders. If you'd like a mixed case, please order through our retail website instead.

Yes. If you're a distributor or need volume beyond what makes sense for a direct or Faire order, we can refer you to one of our distributor partners, or set up direct pallet pricing depending on your volume and location. If you're a small store and would like to connect us with a distributor of your choice, we'd be happy to connect with them as well. We're particularly looking for distributors in the Midwest, the Southeast (other than Florida), and the Northwest.

• Basil — 15oz & 30oz
• Clam — 15oz
• Fra Diavolo — 15oz
• Marinara — 15oz & 30oz
• Mushroom — 15oz
• Pizza — 15oz
• Puttanesca — 15oz
• Spaghetti — 15oz & 30oz
• Vodka — 15oz & 30oz (our best seller)

We also offer Salt Magic Herbal Salt (Original, Lemon Pepper, and Friarelle & Tomato, 12x8oz cases).

30oz jars are available on pallet orders only. They're too heavy and fragile to ship reliably via FedEx or UPS.

For those items, we refer customers to Licini Brothers which manufactures fresh sausage, salami, and cured meats. Reach out to us and we'll make the introduction.

All orders ship FOB Williston Park, NY, with a standard lead time of 7-10 business days.

We have a 14-day return policy. Because we are a food company, we cannot physically accept food items back per the NYS Department of Health. However, we are happy to make things right through replacement items or store credits. Returns can be initiated by calling 516-747-0277, emailing [email protected], or using our website chat.

Perishable goods, custom or personalized orders, personal care products, hazardous materials, sale items, and gift cards are non-returnable.

Once your return is received and reviewed, we will notify you whether your refund is approved. If approved, your refund will be applied to your original payment method within 10 business days. Banks and credit card companies may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at [email protected].

Please inspect your order upon arrival and contact us immediately if anything is damaged, defective, or incorrect. Our sauces and dressings are heavy and fragile, so breakage can occasionally occur. We will arrange a replacement or store credit and handle all paperwork with FedEx on your behalf. In cases of FedEx-related delays, breakage, or spoilage, we advance the credit to you and dispute the issue with FedEx ourselves